Returns & Exchanges

At ToylandEU, we want you to be completely satisfied with your purchase. If your fashion items aren't the perfect fit, you can return them within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Securely place the unworn items with original tags attached into their original packaging to ensure they are protected during transit.

3

Label and Ship

Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized collection point.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing